Cirris uses TeamViewer to provide remote support to its customers.
To make the connection you should run the TeamViewer Quick Support module. Once you have done this call your Cirris representative with the user ID and pass word. A connection to your PC can then be made to enable diagnostics to be performed.
Encryption and Authentication
TeamViewer works with a complete encryption based on RSA public/private key exchange and AES (256 Bit) session encoding. This technology is used in a comparable form for https/SSL and can be considered completely safe by today's standards. As the private key never leaves the client computer, it is ensured by this procedure that interconnected computers - including the TeamViewer routing servers - cannot decipher the data stream.
Each TeamViewer clients has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master, respectively. The PKI (Public Key Infrastructure) effectively prevents "Man-in-the-middle-attacks". Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer. Thus making the link fully secure. Full details can be seen here.
