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Cirris Systems' Service & Support Programs
One of the main reasons for Cirris' many years of success in the cable and
harness test business is our superior customer service and support. There's a
reason why nearly 70% of our new business now comes from existing customers,
find out for yourself.
Are You Being Served?
How to contact us:
Our goal is to be available when you need us, whether you prefer phone,
fax or e-mail.
Phone:
Call +44-1525-374466 rings directly to our sales/customer support team
and is answered by one of our trained engineers so you have instant
access to the information you need.
Worldwide coverage
(Through our extensive network of International offices and
distributors) Truly a worldwide company, Cirris testers are used all
over the world. Click
here for our international contact information.
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Service/Loaner Program
With over 25,000 Cirris testers in the field, service and repair work
is an ever-growing part of our business. We understand that when your
tester is down, you need it back in service quickly. In some cases you
can't afford to be without it for even one day. With this in mind we are
striving to improve our service turn-around time, while providing the
best value possible for our customers.
To send a Cirris tester in for repair
1. Obtain an RMA number. Testers sent without RMA numbers add
unnecessary time and cost. PLEASE, ALWAYS get an RMA number before
returning equipment for repair.
By Phone: Call 01525-374466 to request RMA number. Be prepared
to give us
1. Model of tester
2. Serial number
3. A detailed description of the problem/reason for sending
tester in.
By e-mail: Click Here to
request an RMA number
2. If necessary, request a loaner unit. We maintain a number of
demo/loaner units, all are calibrated and certified annually and come
with calibration stickers. (Additional charges could apply for loaner
unit.)
Service turn-around times, our commitment to you
Current production model testers
Standard repair time - 2 business days
*Obsolete (no longer in current production) model testers
Standard repair time - up to 10 business days
*Some obsolete models may no longer be repairable
due to pc board/component unavailability. We will contact you if your
tester falls in this category.
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Calibration
Cirris' quality system is ISO 9001:2000 certified and we know the
importance of calibration as it relates to our customer's quality
systems. Cirris calibrations are performed with NIST traceable standards
adhering to ANSI NCSL Z-540 and MIL-STD 45662A. We offer Performance
Check (Calibration) kits for each model Cirris tester so you can meet
your own in-house defined calibration requirements, or you can send your
Cirris testers to us for calibration.
Cirris Systems ISO Certificate:
Click
here to view or download a copy of our ISO Certification Certificate in
the PDF format.
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Warranty
Cirris Systems Corp. warrants all Signature Cable Analyzers to be free
of defects in materials and workmanship for a period of one (1) year
from the date of delivery to you as evidenced by receipt of your
warranty registration form. In the event a defect develops due to normal
use during the warranty period, Cirris Systems will repair or replace
the analyzer with a new or reconditioned unit of equal value. For this
warranty to be valid you must complete and return the warranty
registration card.
In the event of replacement with a new or reconditioned model, the
replacement unit will continue the warranty period of the original
analyzer. Replacement units will be returned by the same method the
original unit shipped.
If analyzer failure results from accident, abuse, or misapplication
Cirris Systems Corp. shall have no responsibility to replace the
analyzer or refund the purchase price.
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Service Contracts
At present Cirris does not offer service contracts, but we are very
interested in your opinion on this matter. Please take our (3) minute
survey and let us know your feelings on service contracts for Cirris
testers. Thank You.
Click to take
Survey.
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